Help Center
Frequently Asked Questions
Everything about buying, downloading and using your digital products.
Orders & Downloads
How do I receive my products after buying?
Your products are digital. Right after a successful payment you can download every file from the order confirmation page, and they are also saved permanently in your account under "My Downloads".
Do I need an account to buy?
No. You can check out as a guest using just your email. We recommend creating an account (or claiming your guest order) so you can re-download your files anytime.
My download link expired. What do I do?
Download links are time-limited for security. Simply log in to your account and open "My Downloads" to generate a fresh link, or use the link in your email receipt.
What file formats will I get?
Each product page lists the exact formats and file sizes included (for example PDF, PNG, SVG, DXF, EPS). Check the "What's included" section before buying.
Payment
What payment methods do you accept?
We accept PayPal as well as credit and debit cards processed securely through PayPal — you do not need a PayPal account to pay by card.
Is my payment secure?
Yes. Payments are handled entirely by PayPal over an encrypted connection. We never see or store your full card number.
What currency are prices in?
Prices are shown in US Dollars (USD). Your bank or PayPal may convert to your local currency.
Do you offer coupons or discounts?
Yes. When you have a valid coupon code, enter it in your cart before checkout to apply the discount.
Licensing & Usage
Can I use the products commercially?
It depends on the license. Each product is marked as Personal or Commercial use. Commercial licenses allow use in commercial projects within the limits stated on the product page.
Can I share or resell the files?
No. You may not resell, redistribute, or share the files, or claim them as your own stock. Your purchase is a license to use, not ownership.
Refunds & Support
What is your refund policy?
Because products are digital and delivered instantly, sales are generally final. If a file is corrupted, unusable, or not as described, contact us within 14 days and we will make it right. See our Terms of Service for full details.
How do I contact support?
Email us at everyjoyscom@gmail.com with your order number and we will help you out.
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